Statorwerk · independent mail-in workshop
Specialized Turbo motor repair, rebuild & exchange — your bike shop’s motor department.
Open a service ticket in under two minutes. Ship the failed motor, get a working drive unit back the same week, and we remanufacture the failed unit in the background so it returns to the exchange pool for the next rider.
40+
Drive units in the exchange pool
7–10d
Mail-in turnaround
12 mo
Written warranty on every rebuild
The flow
No require phone calls first. Open the ticket here, ship the drive unit, and the bench takes it from there.
Fill out the form below — motor S/N, model, symptoms, and contact details go straight to the bench.
You ship just the drive unit, insured. We confirm the S/N matches the ticket and book your slot.
We ship a tested replacement the same week. Your failed unit joins the exchange pool for the next rider.
RMA intake
A short form so the bench knows what’s coming in. Every submission gets a server-assigned reference like SW-XXXXyou can use in your reply email. We don’t spam, we don’t text — the bench reads every row from /admin and replies within one business day.
Loading the intake form…
RMA intake
Every field below lands in the same row the bench reads from. Submitted tokens surface in /admin.
Find your service tier
Press the power button before plugging in. A dead unit signals deep shorts in the windings or controller — the bench usually has to fully tear it down.
Step 1 of 3. Your answer narrows to one of four service tiers.