Statorwerk · 5-stage rebuild flow
Every Brose job that crosses the bench follows the same flow. Here’s what to expect, how long each stage takes, and where you can check in along the way — without phone tag or chasing the bench by email.
The shortcut on a Levo or Kenevo is roughly the same as it is on a Brose rebuild: ticket, ship, diagnose, repair, ship back. The bench keeps every step in one thread so you always know what stage your motor is on.
Stages
Every job runs through the same five stages. The bench can’t compress the diagnosis or the rebuild — but it can keep you looped in so the wait isn’t a black box.
Open a service ticket with the motor S/N, symptoms, and contact. The form takes about two minutes and gives you a server-assigned reference that becomes the thread the bench replies on.
Ship just the drive unit — insured, boxed, with the reference written on the work order. We log it against your ticket the day it lands and confirm receipt by email.
Bench pulls the motor apart, confirms the failure mode, and writes a flat quote — labor, parts, and the exchange-motor cost if the unit turns out to be unrecoverable. Reply on the same thread to approve.
Bearing swap, wind swap, full remanu, or an exchange-motor swap depending on the diagnosis. If your failed unit is recoverable it joins the exchange pool for the next rider when we ship a tested replacement out.
Tested drive unit ships back insured with the bench notes and a written warranty. The warranty-tracker link in your email lets you check the status from the road — no phone tag, no chasing inboxes.
Already in the flow?
Paste your reference and your S/N lands — same lookup the bench uses.
The serial-lookup page accepts a ticket reference and the motor S/N. If you already opened a ticket, that’s the place to check on its stage without waiting on a reply.
Next step
Pick the one that fits you — the rider and shop intakes are tuned differently, and the bench reads both through the same console.
Rider
The homepage intake is tuned for one rider with one motor. It asks for the motor S/N, the model, the symptoms, and a way for the bench to reply. The whole thing takes about two minutes.
Shop
The shop intake is tuned for dealers with multiple motors or a fleet. It’s different from the homepage form on purpose — the bench handles dealer and fleet rebuilds through a separate channel.