For bike shops · Statorwerk
Statorwerk is the mail-in workshop a dealer sends out-of-warranty Specialized motors to when the bike lands on the rack and nobody in-house owns Brose. No specialist hire. No per-job uncertainty. The bench takes it from intake to remanu.
No hire required
Out-of-warranty Brose work is its own discipline — diagnostic flow, tooling, exchange pool, firmware notes. We run the bench so you don’t have to staff it in-house.
Predictable unit economics
Mail-in intake, written quote, same-week exchange motor. Shop pays a clear cost per repair instead of carrying a specialist salary between work orders.
Fleet-aware intake
The intake asks for your fleet bracket and service radius so the bench can pre-route quota requests — single-seat dealers, regional shops, and national fleets all run on the same intake.
Why dealers send their work here
Statorwerk runs the bench — diagnostic flow, exchange pool, firmware notes, wreck log. You run the customer facing side of your shop. Both stay in their lane and the motor comes back working.
Written quote before work starts.
Once the bench has the S/N and symptoms, you get a flat written quote — labor, parts, and the exchange motor cost if the unit is unrecoverable.
Same-week exchange from the bench pool.
40+ refurbished Brose drive units ready to ship in. Your customer rides while the failed unit joins the next remanu cycle.
One intake covers per-customer and fleet.
Use it for a single rider’s motor today and a fleet-wide rebuild sweep tomorrow — the bench reads both through the same intake.
Shop RMA intake
Every field below lands in the same row the bench reads from. Shop tickets surface in a dedicated Shop RMA section under /admin.
Individual rider?
The shop intake on this page is for dealers with multiple motors or a fleet. Home riders filing a single motor use the rider form on the home page — the bench reads both through the same console.
Rider form on the homepage →